Shipping and Delivery

Customers and dealers may purchase on line and have their order available for pick up at our Milford, CT location. Our warehouse staff will assist you with loading boxes into/onto your car or truck. Loading boxes is done at no extra charge. All items that are picked up will be subject to Connecticut state sales tax. To complete this process, please select “In Store Pick Up” under delivery options and use our address as the delivery address.

MDM Products
105 Woodmont Road
Milford, CT 06460

We ship our buildings using various trucking companies. Our most popular companies include: ABF, Landair, Con-way, and Federal Express. Shipments will be brought to the customer’s house but the CUSTOMER MUST BE PRESENT AND PROVIDE A WAY TO GET THE BOXES OFF THE TRUCK. A hand truck is the preferred method although lift gate service is provided at an additional charge.

We require your daytime phone number so that the trucking company can contact you to schedule delivery of your portable garage or shelter. The customer must sign upon receiving the shipment.

When you buy factory direct from Rhino Shelter, we ship your order directly from our warehouse in Milford, Connecticut. All boxes that leave our warehouse are labeled and each box in the shipment displays how many boxes are in the shipment and the box number. Assembly manuals are included in each shipment and the box that contains the assembly manual is marked as such. Our final step in preparation for shipping is to shrink wrap and strap all boxes in a shipment together on a pallet (or pallets if the order is too large for just one pallet.

As a general rule, we do not accept returns. However, under certain and specific circumstances, a return may be granted (restocking fees may apply). Contact our customer service representatives at 1-800-447-7079.